Refund and Returns Policy

Thank you for shopping at lemra. We want you to be completely satisfied with your purchase. Please read this policy carefully to understand your rights and responsibilities regarding refunds and returns.

Returns

You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Non-Returnable Items

Certain types of items cannot be returned, including:

• Gift cards
• Downloadable software products
• Personalized or custom-made items
• Perishable goods such as food, flowers, or newspapers

Please get in touch with us if you have questions or concerns about your specific item.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at [email protected].

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to: 7952 East Madison Drive, Seattle, Washington 98151, United States.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Contact Us

If you have any questions about our Refund and Returns Policy, please contact us:

• By email: [email protected]
• By phone: +1 (206) 656-0909
• By mail: 7952 East Madison Drive, Seattle, Washington 98151, United States